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Tenant, Inc. Launches Charm: Revolutionizing Call Management in Self-Storage

Author

Slice of Real Estate Team
September 03, 2024

Key Highlights:

  • Charm is the first call management tool natively integrated with Hummingbird PMS.

  • Enhances PCI compliance by securely handling payments over the phone.

  • Automatically generates leads and captures missed calls within the PMS.

  • Available on a per-property basis for self-storage owners.

Source (PR Newswire)

Notable Quote:

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"Charm brings telephone communication into the PMS in a new way. Prior to Charm, only a system outside the PMS could access phone records and conversations. Bringing this into the PMS closes the loop on having all tenant communication in one place."

Justin Paquin, Senior Director of Product at Tenant, Inc

Our Take:

The launch of Charm marks a pivotal advancement in the self-storage industry by addressing long-standing challenges in call management and customer interaction. Tenant, Inc. continues to push the boundaries of innovation with this seamless integration, providing property managers with an unprecedented level of control and efficiency. The focus on PCI compliance and security is particularly noteworthy, as it addresses critical concerns in an industry increasingly dependent on digital transactions. Charm not only modernizes communication but also safeguards sensitive customer information, making it a must-have tool for self-storage operators looking to stay ahead in a competitive market.