Lowe’s Introduces Mylow: AI-Powered Virtual Home Advisor

Author

Slice of Real Estate Team
March 12, 2025

Key Highlights:

  • Lowe’s unveils Mylow, its first AI-powered virtual home improvement advisor.

  • Developed with OpenAI, Mylow delivers expert home project advice and product recommendations.

  • Available for MyLowe’s Rewards members on desktop and mobile web, with voice capabilities coming later this year.

  • Mylow helps customers make informed DIY decisions and find the best-rated products.

  • Lowe’s continues to invest in emerging technologies to enhance customer experience.

Source: Direct

Notable Quotes:

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“Home improvement is inherently complex and can feel overwhelming even for the most experienced DIYer – that's why Lowe's has invested in AI and emerging technologies to create solutions that truly help our customers.”

Seemantini Godbole, Chief Digital and Information Officer at Lowe’s
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“The development and introduction of Mylow exemplifies the tech-forward vision of the Lowe's brand. We’re doubling down with emerging technology collaborators like OpenAI to solve problems for our customers.”

Chandhu Nair, Senior Vice President of Technology at Lowe’s

Why This Matters:

Lowe’s is making home improvement smarter and more accessible with Mylow, an AI-powered virtual assistant designed to simplify DIY projects and shopping decisions. By leveraging OpenAI’s technology, Mylow not only provides expert advice but also connects customers to the best tools and materials for their needs. This move reinforces Lowe’s commitment to enhancing customer service through AI-driven innovation, setting a new standard in the retail home improvement sector.